Frequently asked questions

Ordering

How do I place an order?


There are 2 ways to do this: - Order through the online site www.kinkymatters.com - Order through our Instagram page @kinkymatters via our DM's - Order through our WhatsApp line or call if you're struggling with either of the above : +233244377757 *Do note that all orders have to be placed at least three (3) days before shipping/delivery.





Shipping

Do you ship internationally?


Yes, we ship to most countries. Please check if DHL operates in your area before purchase.





Product Information

Can your product be used on relaxed hair?


Yes, all our products can be used for relaxed(permed) hair




Can children use your products?


We only recommend our prodcuts for children three(3) years and above, except the product indicates that it is for children




Why is my product hard or appearing cloudy?


Depending on your region and weather conditions there, our product may appear hard in colder regions or cloudy and separated in warm regions; this is perfectly normal because of all the natural ingredients we use. You can melt it over warm water,stir,let it cool and you'll have your product back to normal.




How do I know if I'm allergic to any of your ingredients?


All our products are made with mostly natural ingredients; we do however recommend a patch test if you're a little unsure about how you'll react to them.




Will it change the colour of my hair?


Because of some of the natural ingredients in our products,its possible that they can darken your hair. However this depends on use and varies from person to person.




How long will it take to see results?


It takes about 4-6 weeks to notice changes in your hair,but it's important to note that results may vary. Take a before and after picture to track progress so you can see the difference. You should see a dermatologist if extreeme hair loss perssits as this maybe due to a medical issue. When treating hair loss, take extra care of your hair, do not be aggressive in how you handle your hair. Avoid tight protective styles that may put a strain on your hair, especially tight ponytails.





Distribution

Can I become a distributor of your products?


Yes. If you want to become a distributor send us an email kinkymattersgh@gmail.com and we will give you more information on how you can become a distributor.





Payment Options

What if I can't use any of the payment methods available?


If you're struggling with making payments,send us an email on kinkymattersgh@gmail.com or you can call or WhatsApp : +233244377757 and we'll help you work out a payment method that suits you.